Returns And Exchanges
Can I return my product for a refund?
If you wish to return your item(s), please contact us with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Limitation of Returns & Exchanges on specific products:
1.Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than FRAME BY error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).
2.Shipping fee is non-refundable.
3.If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. FRAME BY reserves the right on the final decisions.
Can I receive a full refund for my order?
Please be advised that shipping fee is non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied. Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than FRAME BY error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Can I return an item for an exchange instead of a refund?
Please contact us with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Please note that we only accept one-time exchange. Price difference (if any) between the original item and item for exchange will be charged. Returns without prior communication with us will not be accepted.